Shipping policy
Where We Ship From
All Vessari orders are shipped from Phalaborwa, Limpopo, South Africa.
Shipping Destinations
We ship internationally. If your country is not available at checkout, please contact us at [primeneststore12@gmail.com] and we'll do our best to assist.
Processing Time
Orders are processed within 2–5 business days of payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Estimated Delivery Times
Delivery times vary depending on your location:
- South Africa — 3–7 business days
- United States & Canada — 10–21 business days
- Europe — 10–21 business days
- Rest of the World — 14–28 business days
Please note these are estimates and delays may occur due to customs processing or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions, when available, will be applied automatically.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Vessari has no control over these charges and cannot predict their amount.
Order Tracking
Once your order is shipped, you'll receive a tracking number via email. You can use this to monitor your delivery status.
Lost or Delayed Packages
If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll investigate with the carrier on your behalf.